About LIB Insurance
Award winning insurance brokers
Laser Insurance Brokers is incorporated under the Companies Act, Cap 486under registration CPR/2014/145395 Laws of Kenya. In accordance with the Insurance Act Cap 487, Laws of Kenya, the company is licensed by the Insurance Regulatory Authority as an insurance broker and a medical insurance provider (MIP). The Company’s operation is mainly in insurance broking in life and non-life insurances and health insurance provision and medical fund administration. At Laser Insurance, we are dedicated to creating strong relationships with our stakeholders in mitigating risks through a sustainable approach through how we handle and deal with customers. For accountability and consistency in service delivery to our customers, we encourage the vital requirement of signing of Service Level Agreements between us and the clients. Laser Insurance is also a member of the Association of Insurance Brokers of Kenya (A.I.B.K.) and medical insurance providers association.
To be the partner of choice for insurance and risk solutions.
To avail cost effective and innovative insurance and risk management solutions to our partners.
Our Operating Guidelines
to develop and grow our staff for the benefit of our stakeholders
to operate in a fair and equitable manner
to provide reliable services to our clients
to offer clients only the necessary policies
Laser Insurance will act as an intermediary for placing of insurance business for or on behalf of our policy holders. In addition, we undertake to carry on the business of insurance broking by providing advice, consultation services and guidance to individuals and companies on Life and Non-Life Insurance business, underwriting, marketing of insurance and to carry out all functions incidental to insurance broking.
In the short run, our aim as Laser Insurance is to establish and maintain a sufficient client base that will sustain our business by continuously maintaining a good working relationship with mainstream insurance players through obtaining commitments for support and products for our clients in accordance with their risk requirements.
Through our excellent service delivery model we will ensure that we protect our highly regarded reputation and that of our partners through long term sustainability through good client representation, expansion of existing business and network, efficient service delivery offered by our professional and qualified staff. The company has a sound training program for staff that provides them the opportunity to develop their individual careers.
Technology developments in recent years have enabled companies to develop not only stable networks providing cutting edge systems but more flexibility to develop tools to improve communications and efficiency. Laser Insurance is a fully automated company with robust Quality Management System that ensures service delivery to our customers and members is seamless. The state of the art ICT infrastructure drives our processes and operations.
We will always utilize the available technology to serve our clients. More effective communication is one of the ways, while improved security of information and data are other important features with our systems. In addition, we have employed the use of an insurance broking solution which is integrated with our other solutions; Microsoft Navision System, ERP software and EDMS software which has enabled us to mitigate data related risks associated with insurance processes and operations.
For our medical fund administration, we have put in place a healthcare administration insurance system(HAIS) that is linked with smart systems available to the various contracted medical service providers in our panel.
For our general insurance business we have Birthmark system which is a manageable and dependable insurance system that captures all the brokerage transactions, processes the information displaying the actual data flow in general reports and graphical formats
We are committed to upholding professionalism through quality management of our clients’ programs. We comply with applicable requirements and continually improve our efficiency and effectiveness by implementing a Quality Management System based on ISO standards. Our effective internal processes saw the company receive a corporate broker award in 2018. This stamp of approval shows the value we place on ensuring clients/members receives world class service whenever they interact with us.
To achieve our promise of efficient and effective service delivery, we have technically qualified staff that provide:-
Our Responsibility as your partner
Our ultimate goal is to attain utmost customer satisfaction through Excellent Service to clients.
The Best Professional team
Within our team we have a pool of experienced people with excellent knowledge in different fields of insurance and manage various portfolios. The team is highly trained and experienced in customer service and account management (technical support, billing and collection, customer assistance). We handle customer queries through our customer service support team, telephone and Internet contact, call center operations, information technology systems, direct sales teams and marketing efforts. This is to ensure that our client needs are met to an exceptional level.